HELP & FAQ

Getting Started

Please visit our Booking Page and book online within 60 seconds.

You can absolutely request special tasks or extras! While booking we have a set of our most frequently requested extras listed for your selection. If you’d like something done that you do not see please don’t hesitate to send us a message or list it in the notes*.

*please be advised that there will most likely be an additional cost for additional services provided.

Our maids bring all necessary cleaning supplies and equipment. We use clients vacuums as this cuts down on cross-contamination. If you’d prefer our maid bring a vacuum please add that in the notes section when booking.

Peppermint Maids has a cleaning checklist that your cleaning professional will follow. You can leave additional notes in your account after checkout, by contacting us, or by providing instructions during your cleaning.

 

The following extra services are available if selected at checkout: Inside the fridge, inside the oven, inside windows, organizing, move in/move out, laundry, and inside cabinets.

 

 

Note: To protect the safety of our maids, we cannot perform the following: cleaning that requires climbing on ladders, exterior windows, mold removal, deep stain removal, insect and pest removal, cleaning pet messes, cleaning blinds, and items that require heavy lifting.

We currently service all of Lee and Collier counties. Charlotte county areas of service are being added daily – please contact us with your address to verify service.

Upon booking and entering your email address you will receive an email confirmation with login details prompting you to create a password for your Peppermint Maids account.

Trust & Safety

We value our customers and your happiness is our top priority. Our work is backed by a 24-Hour 100% Satisfaction Guarantee – this means that if you are dissatisfied for any reason let us know within 24 hours and we will send a maid back to fix the problem within the next 24 hours. Our Customer Happiness Team will gladly assist in rectifying any issues.

We know what a big deal it is to open your home up to strangers and that is why all of our Peppermint Maids & cleaners undergo a vigorous background check and vetting process. We are licensed and insured and take your safety seriously. So, relax while we take the task of cleaning off of your to-do list. You and your home are safe with Peppermint Maids. 🙂

We understand that sometimes things can go wrong so please do not hesitate to reach out to our Customer Happiness Team and we gladly will assist with any issues that arise. We can be reached quickly via a call/text message, our chat online or email.